Refund policy

Juliette Wellington Refund Policy

Return Conditions

Our returns policy is valid for a period of 30 calendar days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the exact same condition that you received it. It must also be strictly in its original packaging.

Several types of goods are exempt from being returned due to their nature, such as perishable goods (food, flowers, or magazines), as well as intimate or sanitary goods, hazardous materials, or flammable liquids. Additionally, we do not accept returns on gift cards, downloadable software, and certain health and personal care items. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back directly to the manufacturer.

 

Partial Refund Cases

In specific situations, only partial refunds are granted if the item shows clear signs of use (such as books) or for opened media (CDs, DVDs, software, or vinyl records) that have been opened after delivery. This also applies to any item not in its original condition, that is damaged or missing parts for reasons not due to our error, and any item returned more than 30 days after delivery.

 

Refund Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your parcel. We will also notify you of the approval or rejection of your refund request. If you are approved, then your refund will be automatically processed, and a credit will be applied to your original method of payment within a few days. If you experience a delay in receiving your refund, we suggest checking your bank account again, then contacting your credit card company, and finally your bank, as there is often some internal processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at info@juliettewellington.com.

 

Exchanges and Gift Items

 At Juliette Wellington, we only replace items if they arrive defective or damaged from the factory. If you need to exchange it for the same item, please send us an email at info@juliettewellington.com and post your item to our physical business address.

If the item was marked as a gift when purchased and sent directly to you, you will receive a gift credit for the value of your return once we receive the parcel. If the item wasn't marked as a gift at the time of purchase, or the gift giver had the order sent to themselves to give to you later, we will send the refund directly to the original purchaser.

 

Juliette Wellington Returns Policy

General Guidelines

At Juliette Wellington, we want you to be completely satisfied with your purchase; however, please note that we do not offer free returns. The customer is responsible for all return postage costs. If the product you received does not meet your expectations, you have a 30-calendar-day window from receipt to request a return. For us to process your request, the item must retain all its original parts and components in the exact condition and packaging in which it was delivered. Normal and intended use of the product is required, as we will not accept items with damage resulting from misuse or negligence. For products where hygiene is a priority, they must be perfectly clean before being returned. Furthermore, any defects must be reported immediately upon receipt of your order.

 

Processing Procedure

Once the goods are received at our facilities located in China, the review and official acknowledgment process will be carried out within 7 business days. We reserve the right to refuse the return if we detect that the products have been used or damaged for reasons not attributable to our handling. The customer will bear the postage costs associated with returning the parcel.

Instructions for Returning an Order If your order meets the aforementioned requirements, start the process by emailing info@juliettewellington.com. In this message, you must include your full name, address, order number, the reason for the return, and a photograph of the product if it has any breakages or defects. After receiving your email, we will provide you with the exact postal address for the return; please do not send the parcel to the original sender's address, as deliveries will exclusively be accepted at the address provided by our customer support team.

 

Right of Withdrawal and Cancellations

In accordance with current regulations, private consumers have a 14-day right of withdrawal from the receipt of the goods. However, since our processing system is automated and activates immediately after purchase, it is not possible to stop the dispatch once the order is in progress. If your products have already been dispatched, especially considering that our shipments originate from Asia and may have extended transit times, you will need to wait to receive them before proceeding with the return at your own risk and expense. To speed up this process, we recommend sending us the proof of postage once the return has been made.

 

Refunds

By exercising your right of withdrawal, Juliette Wellington will refund the payments received, excluding the initial postage costs and any additional costs resulting from non-standard delivery methods. The refund will be processed within a maximum of 14 days of receiving both the notification and the returned goods at our central warehouse. We will use the same payment method you originally used without applying any additional fees for the transaction. It is strictly important to remember that all returns must be posted to our logistics centre in Asia at the customer's expense.